In the last quarter century, the legal regulations made especially for local governments and the relatively increasing role of local governments in our social life have greatly increased the importance of local governments.

in our political life, especially a citizen-focused decision-making authority and responsibility for the provision of services oriented to trend More sharing mechanisms with local governments, local governments re-orientations, to create scientifically based strategies to build new projections for the future and their service has made it mandatory.

local management through research, local administrators, and other interested parties; and satisfaction with the services offered to the public, demands, expectations, suggestions, political trends for the next election the views of the central government (political power) country-level and local-level policies and the way they are affected from them to provide detailed information on topics such as their overall satisfaction is the main objective.

In addition to these studies, at the same time; With the satisfaction surveys for employees, the expectations, demands or criticisms of the citizen are evaluated on the basis of the activity and internal x-rays are taken.

Thus, by evaluating all the results obtained together, it will be ensured that the final result and analysis will be reached, and the management and planning of the processes to be continued will be carried out on a more comfortable and accurate basis.

The satisfaction surveys conducted will be analyzed together and it will be determined where the disruptive aspects, if any, originate from.

As a result, with this method developed,

– Priority service areas,

– Areas of improvement,

– Investment decisions

strategy proposals related to

will be presented and it will be ensured that the data that will enable them to form decisions with scientific decision-making techniques will be presented to local managers.

As a result of this;

– The ‘perception’ of the activities carried out by the municipality and its affiliated organizations will be measured and the ‘satisfaction level’ will be determined based on this.

– Based on the ‘priority and importance‘ attributed to all activities of the municipality and its affiliated organizations, the ‘expectations’ will be determined separately.